Refund Policy
At Expert IT Agency, client satisfaction is important to us. This Refund Policy outlines the conditions under which refunds may be issued for our services.
Service-Based Policy
Due to the nature of digital services, all payments are considered final and non-refundable once the service has been started or delivered. This includes but is not limited to digital marketing services, Fiverr gig SEO and ranking services, advertising setup, website design, graphic design, and consultation services.
Eligibility for Refund
Refunds may only be considered under the following circumstances:
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The service has not yet been started
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The service cannot be delivered due to an error or failure on our part
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A written refund request is submitted within the agreed timeframe
Approved refunds, if any, will be processed at our discretion.
Non-Refundable Situations
Refunds will not be issued for:
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Change of mind after service initiation
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Delays caused by lack of client communication or required information
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Results not meeting personal expectations (rankings, sales, traffic, approvals, etc.)
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Issues caused by third-party platforms (Fiverr, Facebook, Google, PayPal, Payoneer, etc.)
Partial Refunds
In certain cases where part of the service has already been completed, a partial refund may be considered based on the work delivered and resources used.
Chargebacks & Disputes
Clients are encouraged to contact us directly before initiating any payment disputes or chargebacks. Unauthorized chargebacks may result in immediate service termination.
Policy Updates
Expert IT Agency reserves the right to modify or update this Refund Policy at any time without prior notice.
Contact Us
If you have any questions regarding this Refund Policy, please contact us through our official communication channels.
